Returns
Returns are accepted within 14 days of delivery for eligible, unused items in their original condition and packaging.
To start a return, contact vibez@unboxthevibez.com before sending anything back.
Non-Returnable Items
Because many Unbox the Vibez products are personalized, custom-made, or curated for a specific occasion, the following items are final sale unless they arrive damaged or incorrect:
- Personalized bottles, cups, glasses, and other custom items
- Custom gift boxes
- Custom Vibez & Experiences kits
- Opened games or products with broken seals
- Gift cards
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 3 days of delivery with your order number and clear photos of the issue.
We’ll review the situation and, when appropriate, arrange a replacement, store credit, or refund.
Eligible Returns
Approved non-custom items must be unused, unopened, and returned in their original packaging.
Customers are responsible for return shipping unless the item was damaged, defective, or sent incorrectly.
Refunds
Once an approved return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error on our part.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have already entered customization or production may not be eligible for cancellation.
Need Help?
Email us at vibez@unboxthevibez.com with your order number and question.